FAQ
PLACING AN ORDER
What payment methods do you accept?
At OrthoRepose, you can check out with all types of credit cards and payment cards, or by using the PayPal Express Checkout option. We do not accept direct bank transfers or cash on delivery.
How secure is my online order?
When you make an online purchase with your credit card, all your information is entered on a secure SSL webpage. Your data is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card information is not stored on our servers.
ORDER DELIVERY
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that there may be additional processing time during holidays and sale periods. We process orders from Monday to Friday. Orders are processed within 1-2 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends. Contact us if you do not receive a tracking confirmation within 5 business days after completing your payment.
How can I track my order?
We will email you tracking information as soon as your order is shipped. You will usually receive the tracking number the day after your order is shipped. Feel free to track your order on our dedicated page.